"How can we help you ?"
Frequently Asked Question
Quick answers to questions you may have. Can’t find an answer? Contact us via whatsapp widget or email to enquiry@cast.com.my
No, you don’t. CAST system is a cloud-based system which you access it from a browser (Chrome, Edge, etc) running on a PC, laptop, tablet or mobile phone which is equipped with internet access.
You have to options to handle this. First,transfer all records from card to CAST. And clear the file cabinet. But,this is not practical and require a lot extra unecessary work. Second option is to register only those coming to your medical centre after you have activate your CAST. This will include new patient and your existing patient. For your existing patient,transfer their information from card to CAST. And keep this card aside to be housekeep later. Keep doing this for a period of time,let say 6 months to 1 year. After that you can decide whether to housekeep all the cards and clear the file cabinet. Your regular patient or those within your clinic most probably will visit your clinic at least once in this 6 months to 1 year period.
Yes. We normally will be able to perform the data migration by examining your existing data structure and write a separate program to read and transfer it.However, we will tell you what can and can`t be migrated and this is a chargeable activity depending on the complexity.
As part of our maintenance terms which is renewable every year, we will provide call, email and online remote support.This will normally solve most of the problems arises. On-site visit is also available at a very minimum cost should you need it. Our office hour is from Monday to Friday, 9.00 AM to 5.30 PM.
Our datacenter partner is known and recognised as Southeast Asia’s leading All-in-one Business,Cloud,Digital and
Ecommerce solutions provider, powering over 160,000 customers globally. They have adopted the highest standard of
security level and a trusted and well established web hosting and digital solutions provider. They hold industry certifications
and accreditations that validate their cybersecurity credibility and competence. One of the key certifications they possess is
the ISO 27001 certification, which is an internationally recognized standard for information security management systems.
We are using a datacentre service which is located in Cyberjaya, Malaysia.
If nothing is installed at your clinic, you need to setup the networking, subscribe to a broadband service, i.e. Unifi and buy the PC or laptop. This may take around 1 week to complete depending mostly on the broadband service availability. Once these requirements are ready you may let us know and we can activate your account in less than 1 hour. We will provide your team a free training session after that. You may also access the softcopy user manual from the system menu.
